Daniel Svvennsen, Author at AKAM

AKAM Workshops & Conferences

New key account managers: what tangled webs they weave!

ISM’s senior lecturer Kristina Maikštėnienė’s fascinating presentation on networks made everyone realise a) how important they are in KAM; b) that they hadn’t given nearly enough attention to them; and c) they certainly would now! We saw how different networks could be drawn according to different criteria, so defining the network basis is the place to start.…

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Webinar

External stakeholder networks and KAM: Beyond the dyad

How to understand, survive and thrive as a KAM in today’s business ecosystems Join Professor Paul Smith in this insightful webinar as he explores the topic of External Stakeholder Networks and Key Account Management (KAM). Drawing on his extensive experience in B2B marketing and management consulting, he provides valuable insights into how external stakeholder networks…

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Bulletin

Bulletin June 2023

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Characteristics of best practice key account managers

There is no single set of characteristics that identify outstanding key account managers, says Tyrone Morris – the best results come from matching customers with the right key account manager for that account. He/she may not perform as well with another key account, nor do the best sales managers necessarily make good key account managers. Working with…

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Webinar

Team engagement and effectiveness

Key customers, when asked why they select one supplier over other options, frequently refer first to the quality of the chosen suppliers team, the alignment, efficiency of working and ease of jointly building business. Yet in many key account programmes, the focus is on the rigors of account selection, strategies, value propositions and customer insight…

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Webinar

Sharing customer knowledge – a total organisational approach

This webinar was hosted by Jeremy Campbell Executive Director, Marketing and Business Development, EMCOR Group UK and Steven Dolan UK Key Account Director, EMCOR Group UK. How do you get a Facilities Management biased business to focus on customers and customer value when the main thrust of the business is on providing services? How do you get any business…

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Webinar

Information sharing in KAM teams: How/does it happen?

Key account management is now viewed as an organisation-wide business strategy. In heavy industry sectors (fuel and energy), from mining, drilling the well to data analysis, the account managers are not able to cover all the required knowledge and skills. They work with project-based sales teams for the targeted accounts to sign deals and provide…

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AKAM Workshops & Conferences

Key account teams: the road to success – 1st AKAM Annual Conference

Rainer Schroeder, Global Account Manager ABB Semiconductors (based in Germany), insisted that a ‘lone wolf’ approach to the KAM job is bound to fail in a complex environment. The Global Account Manager, as director of the orchestra, must be able to form a virtual team to work with him/her and be very specific on the contribution and…

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AKAM Workshops & Conferences

Account team effectiveness – 3rd Annual AKAM Conference

Alistair Taylor‘s session on account team effectiveness, particularly hit a nerve. There are still companies attempting KAM without supporting their key account managers (and therefore their key accounts) without a multi-function team in place, and thereby seriously compromising their chances of success. Such teams are generally led by key account managers (and arguably should be led…

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Papers and articles

Are you offering a genuine partnership or just rebranding sales?

How much have you really changed your thinking around and approach to your key customers? Is it still fundamentally the same, an intense glare from Sales that goes no further along the value chain and fails to involve other managers in either organisation? Are you actually developing value for your customer as well as your company – because you will get…

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Daniel Svvennsen

New key account managers: what tangled webs they weave!

External stakeholder networks and KAM: Beyond the dyad

Bulletin June 2023

Characteristics of best practice key account managers

Team engagement and effectiveness

Sharing customer knowledge – a total organisational approach

Information sharing in KAM teams: How/does it happen?

Key account teams: the road to success – 1st AKAM Annual Conference

Account team effectiveness – 3rd Annual AKAM Conference

Are you offering a genuine partnership or just rebranding sales?

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